CUSTOMER SUPPORT
Help Desk Copilot
Agent sidekick for instant replies, summaries, and escalations.
Available AI Agents
Explore agents built for help desk copilot. Deploy instantly or customise for your workflow.
24/7 AI Chatbot
"Intercom reduced average response time from 24 hours to 2 minutes, improving customer satisfaction by 20% using AI chatbots." Example of similar AI customer support solution, not this specific agent
Handles customer queries automatically 24/7, improving response times and satisfaction.
- Provides instant answers to frequent customer questions
- Escalates complex issues to human agents with full context
- Logs interactions for reporting and analytics
ContextKeeper Chat Assistant
*Klarna AI assistant handled 2.3 million conversations in first month, doing the equivalent of 700 full-time agents, reducing resolution from ~11 mins to ~2 mins
A chat assistant that remembers prior messages, summarizes long threads, and performs actions (e.g., quick math). Memory runs inside the workflow so conversations stay coherent and efficient
- Keeps conversation context so users don’t repeat themselves
- Summarizes long threads into action-oriented notes
- Produces concise, consistent replies on routine questions
HelpDesk Insight AI
A published AI helpdesk system processed over 40,000 emails/month and saved ~23,000 staff-hours per year (accuracy ≈ 90%) across three major service providers
Generates monthly SLA reports from GLPI tickets, analyzes compliance, and emails HTML summaries to management automatically
- Automatically retrieves last month’s tickets from GLPI
- Calculates working-hour performance and SLA compliance
- Summarizes metrics globally and by technician
Skill Master AI
Box enhanced agent performance by reducing context errors through specialized sub-agents, improving task accuracy
Streamlines agent skill development and deployment, reducing training time and improving response consistency.
- Automated agent training
- Rapid skill deployment
- Consistent response generation
Mail-to-Jira Orchestrator
Hoag Health cut ticket resolution time by 86% and raised CSAT by +13 pts after moving from Outlook
Automates conversion of incoming emails into structured Jira issues and subtasks. Classifies intent, extracts tasks, and creates tickets with consistent summaries and owners
- Converts inbound emails into standardized Jira tickets with linked subtasks
- Auto-classifies issue type and priority to reduce misrouting
- Summarizes long emails into clear, action-oriented descriptions
TeleResearch Navigator
NatWest handled 10.8 million customer queries in 2023 via its digital assistant
An AI research helper in Telegram that clarifies your question, searches the live web, and returns concise, well-sourced summaries with links—without leaving chat
- Delivers concise, sourced research answers in Telegram
- Reformulates unclear questions to the decision-point
- Pulls live web results; no stale or speculative claims
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Quality Assurance
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Student Support & Retention
Conversational bots that resolve FAQs and triage edge cases.
Voice Virtual Agents
Phone-first agents that handle inbound calls end-to-end.