HelpDesk Insight AI
Automates SLA tracking and monthly GLPI support performance reports with visual summaries
Trusted by
GLPI is widely used in IT service management; this workflow uses standard REST API and n8n — proven tools for automation
Success Story
A published AI helpdesk system processed over 40,000 emails/month and saved ~23,000 staff-hours per year (accuracy ≈ 90%) across three major service providers
Integrates with
Problem
Support managers often struggle to compile accurate SLA reports from GLPI — exporting data manually, adjusting for working hours, and calculating compliance takes hours each month
Solution
HelpDesk Insight AI automates the full reporting pipeline: it authenticates with GLPI, retrieves previous month’s tickets, calculates SLA compliance based on working hours, and sends a clean, styled HTML report directly to your inbox — fully hands-free
Result
Reduce manual reporting time from hours to minutes while increasing SLA accuracy and transparency across your IT support operations
Use Cases
HelpDesk Insight AI automates the full cycle of service performance reporting for support teams using GLPI. Each month, it logs into your GLPI instance, extracts all tickets from the previous month, and calculates key SLA metrics — including resolution time, working-hour performance, and technician efficiency. The agent then builds a visually rich HTML report with overall and per-technician summaries and sends it via Gmail automatically. It helps IT managers measure SLA adherence, detect bottlenecks, and monitor team productivity — no manual data exports or spreadsheet work needed
Integrations
Connect to your existing tools seamlessly
Technology Stack
Automation
Automation
Infrastructure
Implementation Timeline
GLPI Connection Setup
~20–30 minutesConfigure GLPI API credentials and application token to allow secure data access for ticket extraction and SLA tracking
Schedule Configuration
~10–15 minutesAdd a recurring monthly trigger to automatically start the SLA reporting workflow without manual input
Data Extraction & SLA Logic
~30 minutesRetrieve tickets from the previous month, calculate resolution times, SLA compliance, and technician performance metrics
Report Generation
~20 minutesDesign and build an HTML report summarizing results with visual tables, compliance stats, and per-technician breakdowns
Email Delivery & Testing
~20–30 minutesConfigure Gmail integration, send test reports to stakeholders, validate accuracy, and finalize workflow deployment
Support Included
Includes GLPI field mapping guide, n8n workflow JSON template, and pre-designed HTML report layout
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