SupportLoop Auto-Responder
Answer support emails automatically, learn from experts, and improve every day
Trusted by
Uses Google Gemini for generation, Gmail for delivery, and Google Sheets as the auditable KB. Human review remains in the loop for accuracy and policy compliance
Success Story
Allstate shifted most of 50k daily claimant communications to AI-written, human-verified emails—clearer, less jargony responses
Integrates with
Problem
Support teams spend hours answering repeat questions. Polling inboxes, hunting past answers, and keeping the KB updated slows SLAs. Quality varies by agent and knowledge quickly goes stale
Solution
AI drafts answers from a structured Q&A base. If confidence is low, the case is routed to an expert; their reply becomes a new, generalized Q&A entry. Over time, automated coverage rises while humans focus on exceptions
Result
Faster first reply, higher deflection, consistent tone, and a living KB that improves with every escalation
Use Cases
SupportLoop Auto-Responder turns your support inbox into a self-improving workflow. New messages are classified, searched against a curated Q&A knowledge base in Google Sheets, and—when confidence is high—answered instantly with a clear, branded email. When confidence is low, the request is escalated to a human expert. The expert’s reply is distilled into a reusable Q&A pair and appended to the knowledge base, so the next customer gets an instant, accurate answer. You get faster first responses, fewer repetitive tickets, and a steadily growing knowledge asset—all with human oversight for edge cases and quality control
Integrations
Connect to your existing tools seamlessly
Technology Stack
Automation
Automation
Infrastructure
Implementation Timeline
Connect Gmail & Sheets; Import Seed Q&A
1 dayIntegrate Gmail and Google Sheets, import initial Q&A dataset, and verify permissions for ticket access and updates
Configure Tone, Disclaimers & Brand Templates
0.5 dayDefine tone of voice, insert brand disclaimers, and create response templates aligned with company guidelines
Set Confidence Thresholds & Escalation Routing
0.5 dayAdjust confidence scoring, escalation triggers, and routing logic to ensure safe automation and correct handoffs
Pilot on Subset of Tickets
1 dayTest on a limited ticket set, measure deflection rate and first reply time (FRT), and collect feedback for improvements
Enable Auto-Learning from Expert Replies
1 dayImplement continuous learning from verified expert answers to refine model responses and accuracy
Rollout & Continuous QA
1 dayLaunch to all agents with QA checklist, establish weekly knowledge base (KB) review and curation routine
Support Included
Seed KB template, prompt pack, escalation email templates, and reporting queries (deflection, FRT, CSAT proxy)
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