Customer Support

VoxCommerce Care

Voice support that answers, verifies, and resolves Woo orders

Trusted by

Uses deterministic API calls (WooCommerce REST) + grounded RAG. No data is trained on your PII; all calls flow through secured VAPI webhooks

Success Story

Marks & Spencer routed calls with >90% accuracy and saved 10s per call using Twilio speech + AI routing

Integrates with

woocommerce-rest-api-qdrant-twilio-voice-via-vapi

⏱️

First response time

minutes on hold→seconds via voice bot

✅

Self-service rate

low→majority of order-status calls contained

⏱️

AHT for simple requests

3–5 min→<1–2 min

Problem

Stores lose time on repetitive post-sales calls (order status, tracking, returns). Hold times grow, agents repeat lookups, and answers vary. Customers want instant, accurate, 24/7 help without waiting for a human

Solution

A voice agent that authenticates callers, pulls live WooCommerce orders, surfaces tracking, and answers KB questions via RAG. It resolves routine requests over the phone; escalates with full context when needed

Result

Faster first response, higher self-service containment, fewer handoffs, consistent policy answers, and lower support load during peaks

Use Cases

order-status-by-phoneshipment-trackingpost-purchase-faqsreturns-refunds-infoccount-verificationstore-policies-q-aknowledge-base-hotlinevoice-aiwoocommercevapitwilioragqdrantgpt-4ogeminiorder-trackingivr-replacement

VoxCommerce Care turns post-sales support into a 24/7 voice experience for WooCommerce. Customers call a number, the agent verifies identity (email + order ID), retrieves order details and tracking, and answers product/policy questions using retrieval-augmented generation (Qdrant + embeddings). The workflow uses VAPI webhooks for real-time voice calls, GPT-4o-mini for dialog control, Gemini for grounded RAG answers, and WooCommerce APIs for live data. For general queries, the agent consults your vectorized knowledge base and responds with concise, brand-safe answers. When needed, it hands off with full context. Outcomes: shorter wait times, fewer repetitive tickets, and consistent answers across languages/channels—without rebuilding your stack

Integrations

woocommerce-rest-api-qdrant-twilio-voice-via-vapi

Connect to your existing tools seamlessly

Technology Stack

Automation

gpt-4o-mini-dialog-control-tool-usegoogle-gemini-1-5-answers-with-rag-contextopenai-text-embeddings-kb-vectorization

Automation

vapi-webhooks-for-real-time-voice-i-o-and-tool-callsworkflow-nodes-for-webhook-agent-woo-api-rag-response

Infrastructure

deployed-where-your-workflow-engine-runs-self-hosted-or-managedvector-db-qdrant-managed-or-self-hostedtelephony-via-twilio-through-vapi

Implementation Timeline

1–2 weeks

API & Voice Setup

2–3 days

VAPI + Twilio number, webhook security, WooCommerce API keys, basic prompts

RAG & Policy Grounding

3–5 days

Embed KB into Qdrant, configure retrieval, add order/tracking intents, test verification flows

Testing & Launch

2–3 days

Call flows, fallback/escalation, analytics dashboards, go-live with monitored ramp

Support Included

Runbooks, prompt packs, redaction rules, fallback/escalation scripts, and KPI templates (containment, AHT, FCR, CSAT)